As you’re probably aware, we continue to monitor the situation and respond quickly to government advice and the professional guidance from the Royal College of Veterinary Surgeons (RCVS) and British Veterinary Association. As a result, we are focusing our efforts on the pets in urgent need of our care and are only physically open for urgent and emergency cases.
However, you can always call us on 01483 455355 for any assistance and we will advise you on how your pets can still receive the care they need.
If you need a prescription for your pet or are collecting a repeat prescription from us, please contact us at least 48 hours prior to collection so that we can ensure it is ready for you when you arrive and inform you of the procedure to safely collect the items.
There is a legal requirement when dispensing prescription medicines for the animal to be under the care of the prescribing veterinary surgeon and to have had a recent clinical assessment. If your pet is unstable on medication or has not been seen in the last 6 months, we would normally require a visit to assess prescribing. However due to COVID-19 we will now be advising a chargeable telephone or video consultation.
New video consultation service
We recognise that many of our clients are anxious about supporting their pet’s health while movement is restricted and we’re in isolation. In light of this situation, we’ve recently launched a Video Consultation Service – which uses technology to provide general advice, help monitor and update treatment for pets already in our care. In the first instance we ask that you contact the practice and we will advise you of the best way to manage your request – which could be via a video consultation. Our usual consultation fee would apply – you can find out more here.
Other useful information and guidance
We’ve also written hints and tips and things to consider while you’re at home with your pet. This includes exercise techniques for your pet, how to manage their weight and the importance of mental stimulation during this period of isolation.
The health and wellbeing of our patients, clients and staff is our number-one priority. The situation is changing daily and we’re reacting to this to minimise the impact from spreading this virus to more people while supporting your pet’s health needs. If you have any concerns or require any advice, please do contact us on 01483 455355.
Thank you for your understanding and patience at this time. We appreciate the words of support and encouragement we have received and look forward to welcoming you and your pet back into the practice when we are able.